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Before you can contact our support team please use refer our knowledge base to solve your issues. Click here to get started. Solutions for payment problems can be found here.

You can send our support team an email via this link. Be sure to include the following information in your email:

  • Device you are playing on. For example: iPhone 6 or Samsung Galaxy S6
  • Which game you are playing. For example: Castaway Paradise, Castaway Home Designer.
  • If a payment has failed, please include the name of the purchase. If available attach proof of purchase.

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